We’re so confident that you’ll love our products that we’re willing to offer you a risk-free 14-day money-back guarantee. If you receive your order and are not satisfied for any reason, you may return the product for a refund within 14 days of receiving your order.
FIRST STEP FOR RETURNS AND EXCHANGES
To start your return or exchange, contact us at the email address kimonosbohochic@gmail.com with your order number (for example, #12345) attaching photos of the products and our support team will provide you with a shipping address to receive the refund.
Make sure you ship the items in an appropriately sized package and in the original packaging with all labels. Send the package with the courier service of your choice. Save the delivery receipt and the package tracking number. Include the order number or receipt inside the package for easy identification.
IMPORTANT: Please do not return your items to any address that may appear on your package or anywhere else, as we will not be responsible for the loss of your items.
Products purchased at KimonosBohoChic.com can be returned within 14 days if the original packaging is intact and the products are in perfect condition. Accessories, documentation and original packaging must be returned, otherwise the products will be subject to depreciation.
In order for our warehouse team to identify the returned item, please add a note inside the bag with the order number.
Remember not to wash any clothes. If we detect that you have washed, damaged or used the garment, we will cancel your return.
SALE AND CLEARANCE ITEMS
Only regularly priced items can be refunded for the same payment method. For sale or clearance items returned to the warehouse, we will issue a store credit to be used on our website: https://kimonosbohochic.com
SHIPPING OF ARTICLES
To return an order, you must first complete the return and exchange form and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
KimonosBohoChic.com is not responsible for return shipping costs. Please note that we never cover the cost of return shipping unless there is a defect or an error in the item number, size or color.
You must ensure that the products are properly packaged so that they are not damaged during transit. If the product is found to be damaged or used beyond what is necessary for us to reasonably inspect, we may deny a refund.
CONTACT US
If you have any questions, concerns or complaints regarding this returns policy, we recommend that you contact us using the following details:
kimonosbohochic@gmail.com or the contact form.
This document was last updated on October 15, 2022.